Ugh…reading stories like this just make me sad. Read the full story at ctvnews.ca.
So apparently a retired pilot was planning a dream vacation with his Aeroplan (Air Canada) miles but was crushed to find out that his miles had expired due to inactivity on the account.
On the one hand, it’s horrible that this retired pilot’s dream vacation got derailed due to his miles expiring. However, airlines make it very clear when/how miles expire. In this case, the person should have known that inactivity for a year would result in a loss of points.
Now, here’s the other thing. Aeroplan allows customers to reinstate their miles for a penny apiece plus a reinstatement fee. Now, I don’t know where this person was planning to visit or which class of cabin(s) he wanted to fly, but it seems to me like this is a no-brainer.
Whatever the case, whenever you fly, remember to either credit your miles to a program that’s useful or use a service that tracks your miles for you. The program you choose may not give you the best value in terms of redemption, but at least you know they’ll be used.
What do you think? Should the airlines do more to save your miles or is this ultimately the responsibility on the person?